Frequently Asked Questions

What to Expect

There are elements of the unknown anytime we try something new that may bring up uncomfortable feelings and emotions. Whether you have tried therapy before or perhaps this is your first time, my aim is to provide a sense of ease in the process. We will collaboratively work to determine your expectations from therapy, set any goals you may have, and explore how you can be best supported in the process.

Duration & Frequency

You can choose between a 50-minute or 80-minute session duration depending on your preference and these can be scheduled at a frequency that works for you (such as weekly, bi-weekly, or monthly). Your ideal session duration and frequency may change across time and we can work together to navigate what feels best. This includes your choice to pause or stop therapy at any time.

Insurance Coverage

I currently offer direct billing through Blue Cross. For reimbursement from all other insurance companies, a detailed digital receipt will be provided to you following your payment (credit card, e-transfer). Many insurance companies offer convenient mobile apps and direct deposit options for their plan members.

Please review your policy or contact your insurance provider to confirm coverage for Counsellors/Registered Counselling Therapist-Candidates prior to booking your initial session. I am unable to contact insurance providers on your behalf to confirm your specific coverage details.

Payment & Cancellation Policy

You can access the online booking platform in Jane. Payments accepted in Jane include Visa, MasterCard, American Express, Discover, Diners Club, and UnionPay. You may also pay by e-transfer upon request.

Please email me directly if you must cancel your scheduled session with less than 24 hours notice. Appointments that are cancelled with less than 24 hours notice will be charged the full scheduled session rate. Please note that most insurance coverage does not reimburse for late cancelled or missed sessions.

Standards of Practice & Code of Ethics

As a Registered Counselling Therapist-Candidate (RCT-C) licensed in Nova Scotia, I adhere by the definition and scope of practice outlined by the Nova Scotia College of Counselling Therapists (NSCCT).

NSCCT’s professional practice expectations are guided by the Code of Ethics (2020) and the Standards of Practice (2021) documents developed by the Canadian Counselling and Psychotherapy Association (CCPA).

NSCCT Complaints Process

It is important that you know exactly where to go if you choose to file a complaint. In accordance with the Nova Scotia College of Counselling Therapists (NSCCT) new standard advisory, all new clients will be provided with a copy of the NSCCT Complaints Process Infographic and the link to NSCCT Filing a Complaint.

You are encouraged to Contact NSCCT if you require further information.

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